FAQ

What's a cold process soap?
Soaps can be made in several ways and one of them is the cold process method. In cold process, oil and alkali are combined without direct heating.This solution then goes through a reaction called saponification to form soap and glycerine. The soap is then cut and cured for a minimum of 30 days or more before it’s ready to be used.

What does superfat means?
Oil requires a certain amount of alkali to turn it into soap. When there are more oil for the alkali to react, the result is an excess of oil called superfatting. A superfatted soap is gentler to the skin as it has the moisturizing and skin-caring qualities from the excess oil.

Why is a handmade cold process fair better than industrial soap?
A handmade cold process soap fairs better than its industrial counterpart because its glycerine is generally left intact in the soap. Glycerine is a by-product from saponification and is prized for its moisturizing qualities and it is usually extracted from industrial soap to be sold separately (as an ingredient in cosmetics to food).

What makes your soap different from the other cold process soaps out there?
Each of our soap is formulated with at least 50% Pomace Olive Oil to provide the optimum skin-loving qualities of Olive Oil.

Where do the bubbles come from when there’s no Sodium Lauryl Sulfate (SLS) in your soap?
A lot of myths surround the notion that Sodium Lauryl Sulfate (SLS) equals bubbles in a bath product and if it does not contain SLS, it won’t foam up. That's not entirely true — normal water have a high water tension (think of it as being stiff) and to form bubbles, you need to lower the water tension (think of it as being flexible). To do that, a foaming agent, also known as surfactant, to lower the water tension is added. Soap itself is a natural surfactant whereas SLS is a synthetic man-made chemical which behaves similarly like soap.

Do I still need to moisturize my skin after using your soap?
A soap is after all a cleaning product. It is never meant to provide the level of moisturization a moisturizer could. If your normal regime involves moisturizing, we would suggest continuing your ritual as usual after showering with our soap. For those who don’t moisturize, our soap won’t leave your skin dry and tight and it’s mild enough to be used on the face.

If there's no preservatives, will your soap go bad?
As with the nature of all natural materials, plant oil will become rancid with time. To prolong shelf life of your soap, you should keep the soap away from light, heat and humidity. With proper storage our soaps can be kept for over a year.

Ouch! Your soap sting my eyes!
Our eyes' natural defense mechanism against foreign materials is tears. Soap is an alkaline substance and very much a foreign material. When it enters the eyes, our eyes' reflex is to tear so the foreign substance can be washed out. Products that promise tearless experience are normally formulated with a pH close to water, hence the eyes won't tear to reject them.

Can I use it to wash hair?
It’s a matter of personal choice. Our soap’s pH is around 8 to 10 and when an alkaline substance is introduced to hair, the hair cuticles will flare open and result in frizzy hair. You can close up the cuticles by introducing an acid rinse of lemon juice or vinegar after shampooing with our soap.

Is your soap vegan?
We are against animal testing. However, our soaps are sampled by willing friends and family members. We use a plant based formula with the exception of Beeswax in all of our bars and Goat's Milk in our Emulsion bar. On the note about animals, we would like to point out that we are soaping in a home based environment with two adorable cats.

What's the 'Next Cure' section on the right hand side of the page means?
Occasionally our stock runs out and the ‘Next Cure’ section is an indicator to let you know when will our upcoming batches be ready for sale. We cure our soaps for 60 days and if you don’t have time to keep track, you can pre-book the soaps first by emailing us and if you change your mind later, we'll just release them back to our shelves.

Yikes! I think I'm allergic to your soap!
Botanicals carry allergens in its natural state and may not be well tolerated by individuals with certain sensitivities — natural does not mean it’s safe for all. For example, people who are allergic to nuts should avoid products with nut ingredients such as Almond Oil or Shea Butter. We list all the ingredients in our soaps for your perusal and if discomfort persists, please discontinue use and seek medical attention.

My soap is turning into mush!
We believe in the mildness and skin-loving qualities Olive Oil can depart, and therefore we chose to formulate our soap with a 50% Olive Oil ratio in each bar. The down side is that it yields a softer soap compared to a Coconut or Palm heavy soap. The glycerine in the soap also acts as a moisturizing agent which makes the soap go soft easily. To prolong use, properly drain the soap after shower and avoid soap dishes with poor ventilation. Look for dishes with generous drain holes without an external catch dish. Another solution is to use a soap net which we offer on our site. Click HERE to view our soap nets.

What is your return policy?
If at any point you are dissatisfied with our products, please drop us a line or email us for a No-Questions-Asked full refund or exchange.
We have this policy in place because we strongly believe in the quality and integrity of our products, and hope that you have as much confidence in them as we do.